Tenants and home seekers helped, even after office hours

Is the property still available, when can I come for a viewing, my tap is leaking: most questions come in during the evening, when your office is closed. With AI customer service home seekers and tenants get an answer straight away, and repair requests reach your team complete and with a photo.

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The questions you receive

  • "Is this property still available?"
  • "When can I come for a viewing?"
  • "What are the requirements to rent?"
  • "I have a leak or something is broken."
  • "When is the repair person coming?"
  • "I have a question about my rent, service charges or notice."

What you can automate

Question typeWhat happensChannel or service
AvailabilityAn answer based on your current listingsChatbot for your website
Booking a viewingThe home seeker picks a time from the available slotsChatbot for your website
RequirementsAn explanation of income requirements, documents and procedure, based on your rulesChatbot for your website
Repair requestThe AI asks the standard questions, requests photos and prepares a complete reportWhatsApp chatbot
Repair statusThe tenant gets the latest status from your systemWhatsApp chatbot
Rent and administrationThe question sorted and sent to the right team member with the tenant detailsEmail and ticket automation

Example scenario

Example scenario

Example scenario: not a client case, but a realistic illustration.

Situation
A landlord with homes in several complexes receives repair requests by phone, email and WhatsApp. Often the address or a photo is missing, and it is unclear how urgent the problem is. At the same time, every new listing brings in lots of questions from people looking for a home.
Solution
An assistant on the website and in WhatsApp. Home seekers get answers about availability and requirements and can book a viewing. Tenants report a repair in a short conversation, with address, description and photo. Emergencies, such as a serious leak, go straight to the emergency line.
What it delivers
Reports arrive complete and already sorted by urgency. Home seekers get answers in the evening too, and the team spends less time calling back for missing details.

Example conversation. Customer: There's water leaking under the bathroom sink. AI assistant: Sorry to hear that. Could you send a photo and tell me whether it's dripping or really running? Customer: Photo sent. It's dripping, there's no water on the floor. AI assistant: Thank you. Your report is complete and ready for scheduling. Tomorrow you'll hear when the engineer is coming.

→ More example scenarios

Multiple properties or offices?

If you manage several complexes or work from several offices, a report or question reaches the right property manager or office, based on address or complex. Particulars per property, such as the contact person or the arrangements with a regular contractor, are recorded per location.

Connections you often need

  • Your listings, so availability is always up to date.

  • Your calendar, for booking viewings.

  • Your property management or maintenance system, for repair requests and their status.

  • Your helpdesk or shared inbox, for questions a team member needs to answer.

People stay in control, and tenant data stays safe

Example conversation. Customer: I'd like to move my membership to a different location. AI assistant: That's possible. Because your contract is still running, I'll pass you to a colleague. Lisa from the team is taking over Lisa (team): Hi, I'm Lisa. I can see your question, I'll sort it out right away.

  • Emergencies come first

    With a leak, a gas smell or an unsafe situation, the AI gives the emergency number straight away and does not create a regular report.

  • Personal situations go to a person

    Payment problems, complaints about neighbours and notices to end a tenancy go to a team member.

  • Agreements on data

    Home seekers and tenants share personal details. The AI only asks for what is needed, and data processing agreements are put in place with the suppliers.

Frequently asked questions

Can the AI book viewings in my calendar?

Yes, if your calendar allows it. You decide which times are available and how many viewings are allowed per slot.

How does the AI know whether a repair is urgent?

You define what counts as an emergency. The AI asks the questions that go with it and sends emergencies straight to the emergency line.

Can this work with my property management software?

That depends on the software. A connection is often possible; otherwise the report arrives complete in your helpdesk or mailbox. The first step looks at what is possible.

Does the AI also answer questions about tenancy law?

Only based on your own terms and procedures. Legal questions and disputes go to a team member.

Does this work for small landlords or estate agents too?

Yes. SMBs often benefit the most, because there is no separate team answering messages in the evening.

Ask the AI a question the way your tenants do

For example: "My tap is leaking, what should I do?" Or book a demo using your properties as the example.

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