Customers helped instantly, even at 11 pm
Many of the questions your team answers every day keep coming back: delivery times, opening hours, how something works. A chatbot on your website answers those questions straight away, in your tone and based on your own information, and hands the conversation to your team when needed.
Example of a chat window on a website. Visitor: Can I still move my trial class to Saturday? AI: Of course. On Saturday there are still spots at 09:30 and 11:00. Which suits you? Visitor: 11:00 please. AI: You're booked in! You'll get a confirmation by email shortly.
Sound familiar?
23:04
Your team is asleep. Your customer still gets an answer.
Example at 11:04 pm: a customer asks whether you are open tomorrow and gets an instant answer.
- Visitors drop off because they can't find their answer quickly enough.
- In the evening your chat window says "we're offline", exactly when the questions come in.
- Your team types the same answer again every day.
- A simple chatbot with menu buttons sends customers round in circles instead of helping them.
What it does
What your customer experiences
A conversation in plain language, with an answer that is right for your business. No menus to click through, and a team member when the question calls for one.
What your team gets back
Time. Recurring questions are already answered. Whatever is left arrives with the question, the context and the customer details attached.
What happens behind the scenes
The chatbot draws on your knowledge: your website, terms, products and procedures. Where needed it looks things up in your own systems, for example an order status or a free appointment slot.
How it works
Mapping. Which questions come in through your website, and which should always stay with a person.
Knowledge and connections. Your information is gathered and recorded, with your tone and boundaries. Where needed, the chatbot is connected to your systems.
Testing with real questions. Using questions your customers actually ask, including tricky cases and the handover to your team.
Live and fine-tuning. Conversations are reviewed and the knowledge is expanded, so the answers fit better and better.
→ In detail: How we work
People stay in control
Example conversation. Customer: I'd like to move my membership to a different location. AI assistant: That's possible. Because your contract is still running, I'll pass you to a colleague. Lisa from the team is taking over Lisa (team): Hi, I'm Lisa. I can see your question, I'll sort it out right away.
Handover
With doubts, complaints or sensitive topics, a team member takes over with the full conversation attached.
Boundaries
You decide what the chatbot does and does not talk about. If it doesn't know something, it says so and refers the customer on.
Privacy
The chatbot only asks for the details it needs. A data processing agreement is put in place with the supplier.
Why XPRT
You're not locked in
We choose what fits each situation: a solution inside your existing helpdesk or a standalone chatbot, depending on your situation.
We connect it to your business
A chatbot that only talks is only half the help. We connect it to the systems that hold the answers.
We keep an eye on it
After go-live we review conversations and improve the answers.
Frequently asked questions
How does the chatbot know what to answer?
It uses your own information: your website, terms, product information and the procedures you record. It doesn't make up policies that don't exist.
What if the chatbot can't answer a question?
Then it says so honestly and passes the conversation to your team, or it notes the question and contact details so your team can reply later.
Will the chatbot match the style of my website?
Yes. Look and tone are matched to your brand, so the conversation feels like contact with your business.
Can the chatbot answer in other languages?
Yes. It replies in your visitor's language, based on the same knowledge.
Do I need a new helpdesk for this?
No. The chatbot can often work with the helpdesk you already have. If you don't have one, you get advice on what suits you.
What does a conversation like that look like?
Try it on Try the AI live and ask a question the way your customers would.
Often combined with
- WhatsApp chatbotthe same knowledge, in WhatsApp too
- Helpdesk setupone place where your team takes over conversations
- Email and ticket automation
See how a chatbot answers your customer questions
Ask the AI a question you get a lot, or book a demo for your website.