AI customer service for SMBs and multi-location organisations
Your customers helped instantly. Your team back to the work that matters.
Where is my order? When is the engineer coming? Can I move my class? XPRT sets up AI customer service that answers questions like these straight away, on your website, in WhatsApp and by email. Tricky questions go to your team with the full conversation attached.
Example of a chat window on a website. Visitor: Can I still move my trial class to Saturday? AI: Of course. On Saturday there are still spots at 09:30 and 11:00. Which suits you? Visitor: 11:00 please. AI: You're booked in! You'll get a confirmation by email shortly.
These companies have worked with XPRT
Sound familiar?
- Your team spends all day answering questions that are already somewhere on your website.
- In the evening and at weekends, messages sit waiting until Monday morning.
- Customers ask the same thing by chat, email and WhatsApp, and nobody sees the full picture.
- With multiple locations, not everyone knows what applies where, and customers notice.
That isn't a matter of working harder. It's a matter of setting things up smartly.
Your customer chooses the channel. You don't have to answer everywhere separately.
XPRT sets up your customer service so recurring questions are answered straight away, in your tone and based on your own information. Anything that needs a person reaches your team complete. With XPRT you have one fixed point of contact, from the first conversation to well after go-live.
Chatbot for your website
An answer the moment a visitor hesitates or wants to know something. → Chatbot for your website
WhatsApp
Customer contact in the app your customers already use all day. → WhatsApp chatbot
Email and tickets
Incoming email read, sorted and answered straight away where possible. → Email and ticket automation
Phone
AI on the phone, through specialised partners. XPRT sets it up and connects it to the rest.
Not just answering, but resolving
With a connection to your order, scheduling or customer system, the AI actually gets things done, within the rules you set.
Frequently asked questions, day and night
Opening hours, delivery times and terms, outside office hours too.
Routing and handover
Every question reaches the right person, department or location, without the customer having to repeat anything.
Order status and returns
Your customer sees where their order is or starts a return themselves.
Product advice
An honest answer to "which one suits me?", based on your range.
Qualifying leads
The right follow-up questions, so your sales team gets a complete enquiry.
Booking and rescheduling appointments
A viewing, trial class or engineer visit, arranged by your customer themselves.
Every industry has its own questions
See what often comes in for your industry and how AI helps with it.
Six steps from customer question to customer service that keeps improving
Mapping your questions. Which questions come in, through which channel, and what always stays with a person?
Platform advice. The solution that fits your helpdesk, channels and privacy requirements. If what you have works, we build on it.
Setting up knowledge and channels. Your texts, terms and procedures recorded, tone and boundaries agreed, channels connected.
Connecting. Your systems connected, so questions get resolved too.
Testing with real questions. With the questions your customers actually ask, and with your team involved.
Live, monitoring and improving. Reviewing conversations, adding knowledge and expanding step by step.
Ask a question yourself
Curious how it feels for your customers? Ask the AI a question the way your customers would, and see how an answer comes together.
Why XPRT
Example conversation. Customer: I'd like to move my membership to a different location. AI assistant: That's possible. Because your contract is still running, I'll pass you to a colleague. Lisa from the team is taking over Lisa (team): Hi, I'm Lisa. I can see your question, I'll sort it out right away.
You're not locked in
We are an agency, not a software vendor. We choose what fits each situation: your helpdesk, your channels and your privacy requirements.
We finish the job
Not just a chat window, but also the connections to your systems, so questions actually get resolved.
We keep an eye on it
After go-live we review conversations and add to the knowledge, with one fixed point of contact.
You decide what the AI does and does not talk about. For a tricky or sensitive question, your team takes over with the full conversation attached.
For your website and online visibility too
XPRT also builds websites and online stores and helps you get found. That often ties in directly with your customer service.
Frequently asked questions
What exactly does XPRT do?
XPRT sets up AI customer service for SMBs and multi-location organisations: channels, knowledge, connections to your systems and the handover to your team. After go-live, XPRT keeps monitoring and improving.
Will AI replace my staff?
No. The AI takes over the repetitive work, so your team has time for the conversations where a person makes the difference. You decide what always goes to a team member.
Do I need to buy a new system?
Not necessarily. It often works with your existing helpdesk and systems. If that is not a good fit, you get advice on what is, without being tied to one vendor.
Can I start small?
Yes. Many organisations start with one channel, such as their website or WhatsApp, and expand from there.
Curious what this could do for your customer service?
Book a demo and show us the questions you receive. You will see straight away what can be answered automatically and what stays with your team.
A no-obligation conversation, with an honest answer.