Channels: where your customers get in touch
Your customer chooses the channel, and you no longer have to answer everywhere separately.
Example of a helpdesk overview: conversations from website, WhatsApp, email and phone in one list, with a status per conversation and a summary for the team member who takes over.
Channels
Chatbot for your website
Instant answers the moment a visitor hesitates or has a question.
WhatsApp chatbot
Customer contact in the app your customers already use all day, including updates and appointments.
Email and ticket automation
Incoming email is read, sorted and answered straight away where possible; the rest is ready for your team.
Phone
AI on the phone is possible too, through specialised partners; XPRT sets it up and connects it to the rest of your customer service.
Curious what this could do for your customer service?
Ask the AI a question your customers often ask, or book a demo for your situation.